Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
The Trust values its relationship with parents, carers and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level |
An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the head teacher |
If you have a safeguarding concern
Please contact the schools safeguarding lead via this email: safeguarding@sidmouthcollege.devon.sch.uk
If you are Whistleblowing - you have a concern you would like to report
Please contact the Trust on our whistleblowing email Whistleblowing@tedwraggtrust.co.uk to report a concern.
Head of House
Raleigh - Mr Ben Richards
Scott - Miss Claire Carnell
Grenville - Miss Christine Hughes
Drake - Miss Jo Ryce
Head of Department
Head of Art & Photography - Mrs Fry
Head of Business Studies - Mr Kanda
Head of Computer Studies - Mr Kanda
Head of Drama - Mrs Davey
Head of English - Mr Herbert
Head of Geography - Mr Sullivan
Head of History - Mr Trengove
Head of Maths - Mrs Masters
Head of MFL - Mr O'Neill
Head of Music - Mr Morgan
Head of PE - Mrs Omand
Head of PSHE - Mrs Sullivan
Head of RE - Mrs Sullivan
Head of Science - Mrs King
Head of Technology - Mr Walshaw
Head of Sixth Form - Mrs Hurley
Submit a Complaint
If you have completed the initial stages and still wish to submit a formal complaint, please refer to the information below about the process. Use this link to submit your complaint.
Complaint Process Timeline
Please see the extracts below from the policy with relation to timelines.
There is an expectation that complaints would be resolved at school level and that mediation would take place to build trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.
